
TROUBLESHOOTING GUIDE
20
PROBLEM POSSIBLE CAUSE CORRECTION
Ice is not clear.
1. Low water level in reservoir.
Make sure that the reservoir drain plug is installed prop-
erly. Check the water line to the unit to make sure there
are no restrictions or kinks in the line. Check all filters
to make sure they are not restricted or plugged.
2. Softened water supply.
Make certain that the water line is not connected to the
water softener.
3. Room temperature is too cold.
Move the unit to an area where room temperature is
above 55 degrees F.
Low ice production.
Unit is running, has run
over a 48 hour period,
and there is little ice in
the bin.
1. Low water level in reservoir.
Make sure that the reservoir drain plug is installed prop-
erly.
2. Distributor tube is restricted.
Check the water line to the unit to make sure there are
no restrictions or kinks in the line. Check all filters to
make sure they are not restricted or plugged.
3. Build-up of deposits on evaporator
plate.
See “CLEANING YOUR ICE MACHINE” section for
cleaning the unit for proper operation.
4. Inadequate drain system.
Restriction in drain lines will cause ice in the bin to melt.
If using a gravity drain, make certain there are no kinks
or restrictions in the drain lines. If using a drain pump,
check the inlet screen, discharge line, and vent line for
any build-up or restrictions.
5. Condenser fan air flow is restrict-
ed.
Make certain the grille in the front of the unit is free and
open for proper air circulation. Check and clean the
condenser coil by removing the grille in the front of the
unit. Clean the condenser with a vacuum and brush
attachment.
Unit continues to run
and produce ice.
1. Ice bin is not full.
The unit will automatically shut down when ice reaches
the sensing tube.
2. Ice bin is full.
The unit will automatically shut down when ice reaches
the sensing tube and has completed the harvest of the
ice slab.
3. Room temperature is too warm.
Move the unit to an area where room temperature is
below 90 degrees F.
4. Ice machine is not level.
Use a level to check the unit for level from side to side
and front to rear.
Grid-cutter is not cut-
ting the ice slab.
1. The selector switch is not in the
“ON” position.
Set the rocker switch on the grille of the ice machine to
the “ON” position.
2. The grid-cutter is not plugged into
the receptacle.
Remove the escutcheon panel and plug the grid-cutter
into the receptacle on the side of the line.
3. Time to cut through the slab.
It can take up to 35 minutes to cut through a harvested
ice slab. This is normal operation.
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